Welcome to metrochic.shop and www.metrochic.shop ("Site"). By accessing or using this Site, you agree to be bound by these Terms of Use ("Terms"). These terms govern your interaction with our contemporary fashion platform, including browsing, purchasing, and engaging with content. Please read them carefully before making any purchases.
The Site is designed for the personal, non-commercial use of consumers in need.You may not: (1) use automated bots or scrapers to extract product data (essential for protecting our curated inventory system), (2) commercially resell items purchased from our platform (as we operate on a direct-to-consumer model), or (3) attempt to manipulate site functionality (including but not limited to price displays or inventory systems). Violations may result in immediate account termination and legal action where applicable. We reserve the right to restrict access to certain features or geographical regions based on business needs.
All visual and textual content on the Site—including product photography, style descriptions, logos, and editorial content—remains the exclusive property of metrochic.shop or its affiliated licensors. This protection extends to our unique product designs, seasonal collections, and website layout which are safeguarded under international copyright and trademark laws. Unauthorized reproduction, modification, or commercial use of any Site content is strictly prohibited without prior written authorization. This includes but is not limited to screen captures, product replication, or derivative works based on our fashion concepts.
While we make every effort to ensure product details (including colors, materials, sizing, and pricing) are accurate, occasional discrepancies may occur due to the rapid turnover of goods inventory. We reserve the right to correct any errors (including pricing mistakes or incorrect product specifications) and may cancel orders resulting from such inaccuracies. In cases of cancellation, we will notify the affected customer via email and process refunds within 5-7 business days. Product colors may appear slightly different on various devices due to screen calibration differences.
To ensure fair access to our collections, we may implement purchase limits on certain high-demand items (particularly during seasonal launches or special promotions). We reserve the right to cancel orders that appear to be for commercial resale purposes (typically identified by bulk purchases of identical styles/sizes). All orders are subject to inventory availability, and receipt of order confirmation does not guarantee shipment. We may occasionally split shipments when items have different availability timelines.
Processing and shipment typically requires 5-10 business days (longer during peak seasons or promotional periods). International shipments may be subject to additional customs delays beyond our control. While we provide estimated delivery windows, these are not guaranteed as they depend on third-party carriers. Customers are responsible for providing accurate shipping information; we cannot redirect packages once shipped. Additional duties/taxes for international orders are the customer's responsibility.
We accept returns within 21 days of delivery (extended from standard policies to accommodate international customers). Items must be unused, with original tags attached, and in resalable condition. Final sale items (clearly marked) cannot be returned. Return shipping costs are the customer's responsibility unless the return results from our error. Refunds are processed within 10-14 business days after we receive and inspect returned items. Exchanges are subject to current inventory availability.
The Site may contain links to external platforms including social media, payment processors, or fashion blogs featuring our products. These third-party services operate under their own terms and privacy policies. We disclaim all responsibility for their content, security practices, or service reliability. Any engagement with third-party platforms is at your own risk, and we recommend reviewing their policies before sharing personal information or making transactions.
The Site and all its content are provided "as is" without warranties of any kind. We do not guarantee: (1) uninterrupted or error-free site operation (particularly during high-traffic events like product launches), (2) perpetual availability of specific styles or sizes (as our inventory constantly evolves with fashion trends), or (3) absolute accuracy of trend forecasts or styling advice. Product care instructions are recommendations only; we cannot guarantee specific washing outcomes.
To the maximum extent permitted by law, metrochic.shop shall not be liable for: (1) shipping delays caused by carriers, customs, or unforeseen events, (2) inventory discrepancies or sold-out items, (3) incidental damages from Site use (including data loss or system downtime), or (4) third-party actions related to but not directly controlled by us (such as social media platform policies or payment processor issues). This limitation applies regardless of whether we were advised about potential damages, allowing us to maintain competitive pricing in the fashion market.
We may periodically update these Terms to reflect operational changes (such as new payment methods or shipping carriers) or legal requirements. Significant changes will be posted on the Site with a clear effective date (typically allowing 15-30 days before implementation). Continued use after the effective date constitutes acceptance of the revised terms. We recommend reviewing this section periodically, especially before making purchases, as terms may affect your rights regarding returns, disputes, or privacy.
For questions regarding these Terms or your orders, please contact our customer service team at [email protected]. We aim to respond within 2-3 business days, with longer response times expected during high-volume periods. Written correspondence should include your order number (if applicable) and clear details about your inquiry to facilitate prompt resolution.
