• Customer Service Policy


    Welcome to metrochic.shop and www.metrochic.shop. As a contemporary fashion destination for style-conscious individuals, we prioritize delivering exceptional service throughout your shopping journey. Below are the detailed terms that govern our customer service operations.

    Product Availability

    Our inventory is continuously updated to reflect current stock levels, but due to the dynamic nature of fashion retail, items may sell out rapidly. If your selected item becomes unavailable after ordering, we will notify you within 3 business days with the following options: (1) a comparable alternative from our latest collections, (2) a full refund processed immediately, or (3) store credit with a 10% bonus for future purchases. This approach ensures you always have access to fresh fashion choices even when specific items are no longer available.


    Pricing and Updates

    All prices are displayed in USD and may be adjusted to reflect market trends and collection updates. We reserve the right to correct any pricing discrepancies (for example, a $99 garden bed mistakenly listed at $12) and may need to cancel affected orders. In such cases, we will promptly issue a full refund and notify you of the accurate pricing. This policy maintains fairness for all customers in our fast-moving fashion marketplace.


    Order Processing

    Orders typically require 4–7 business days for processing (extending to 10–14 days during seasonal peaks). Once your order is processed, you will receive a detailed shipping confirmation email containing your tracking information. For pre-order items or upcoming collection pieces, we provide clear estimated shipping dates at checkout to ensure transparency about delivery expectations.


    Shipping

    We collaborate with premium logistics partners to deliver your fashion selections with care. Shipping durations vary by destination (refer to our Shipping Policy for specifics), with costs calculated during checkout. International shipments include all necessary customs documentation with accurate product valuations to facilitate smooth border clearance—an essential consideration for our global clientele.


    Returns & Exchanges

    We offer a 21-day return window from the delivery date for most items (excluding final sale products). Returned items must be unused, with original tags attached and in resalable condition. Exchange requests are subject to product availability. Our extended return period gives you ample time to evaluate your purchases and ensures satisfaction with your fashion selections.


    Intellectual Property

    All creative assets on metrochic.shop—including product imagery, style descriptions, branding elements, and curated content—are protected under intellectual property laws. Unauthorized commercial use of our content (such as reproducing product photos for resale purposes) is strictly prohibited, as these elements represent our distinctive fashion perspective and brand identity.


    Limitation of Liability

    metrochic.shop shall not be liable for: (1) Delivery delays caused by carrier services or customs processing, (2) Inventory shortages resulting from high demand, (3) Indirect damages related to website usage (such as temporary unavailability), or (4) Actions by third parties (including but not limited to stylist recommendations). This limitation enables us to maintain our focus on delivering premium fashion experiences while operating efficiently.


    Contact Information

    For all customer service inquiries, please contact our dedicated support team at [email protected]. We strive to respond to all messages within 24–48 hours during business days. For urgent matters regarding orders in transit, please include your order number in the subject line for prioritized assistance.