At MetroChic.shop ("we", "our", "us"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (www.metrochic.shop), make purchases, or interact with our services.
By accessing or using our website, you consent to the data practices described in this policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our services immediately.
We collect various categories of personal data to provide and improve our services:
Identification Data: Full name, email address, phone number, and shipping/billing addresses for order processing and delivery.
Financial Information: Payment card details (processed securely through PCI-compliant gateways), transaction history, and billing records.
Account Credentials: Username, password (hashed), and security questions for registered accounts.
Technical Data: IP address, browser type, operating system, device identifiers, and website usage patterns through cookies and analytics tools.
Preference Data: Product interests, wish lists, and customer service interactions that help personalize your experience.
Your personal data enables us to:
Process orders efficiently with extended shipping timelines (typically 7-14 business days for international deliveries).
Handle returns and exchanges within our 21-day policy window from delivery date.
Provide tailored recommendations based on browsing history and purchase behavior.
Send transactional communications (order confirmations, shipping updates) and promotional offers (with opt-out options).
Enhance website functionality through data analytics and security monitoring.
Comply with legal obligations including tax calculations and fraud prevention measures.
We disclose information to third parties only when necessary:
Logistics Partners: Shipping carriers receive address details for delivery purposes, with tracking information shared via email.
Payment Processors: Financial institutions receive encrypted transaction data to complete purchases.
Service Providers: IT support, marketing agencies, and customer service platforms access limited data under strict confidentiality agreements.
Legal Authorities: When required by subpoena, court order, or other legal processes.
We never sell customer data to third-party marketers or data brokers.
Our website utilizes both session and persistent cookies for essential functions:
Functional Cookies: Maintain shopping cart contents and user login sessions.
Analytical Cookies: Google Analytics helps us understand traffic patterns and improve site navigation.
Advertising Cookies: Retargeting pixels may show relevant ads on social media platforms.
You can manage preferences through browser settings, though disabling cookies may impair checkout functionality.
We implement industry-standard protections including:
SSL encryption for all data transmissions.
Regular security audits and vulnerability testing.
Role-based access controls for employee systems.
PCI-DSS compliance for payment processing.
While we strive to protect your information, no electronic storage method is 100% secure. We recommend using strong passwords and monitoring account activity.
Depending on your jurisdiction, you may exercise these rights:
Access: Request a copy of your personal data in our systems.
Rectification: Update inaccurate or incomplete information.
Erasure: Request deletion of non-essential data (excluding legally required records).
Portability: Receive your data in a machine-readable format.
Objection: Opt out of direct marketing or certain data processing activities.
Submit requests to [email protected] with "Privacy Request" in the subject line. We respond within 30 days.
Our website may contain links to third-party sites (payment gateways, social media). We are not responsible for their privacy practices and encourage reviewing their policies before sharing information.
We reserve the right to modify this Privacy Policy. Material changes will be announced via website notice 15 days prior to implementation. Continued use after changes constitutes acceptance of the revised terms.
