At metrochic.shop, we prioritize seamless delivery experiences for our customers with strong needs. Our shipping policy is crafted to balance efficiency with transparency, ensuring your curated wardrobe arrives with care and precision.
All orders undergo quality checks and careful packaging within 4–7 business days after payment confirmation. During seasonal launches or promotional events, processing may extend to 10 business days. You'll receive email notifications at each stage, including if unexpected delays arise beyond our standard timeframe.
Domestic shipments (U.S.) typically arrive within 8–15 business days after dispatch. International deliveries to Canada, Australia, and Europe require 12–25 business days, accounting for customs clearance. These extended windows ensure proper handling of delicate fabrics and accessories characteristic of our collections.
We currently serve: United States, Canada, Australia, United Kingdom, Germany, France, Italy, Spain, and Japan. Destination availability may vary for certain oversized items.
Our shipping fees are structured as follows:
Order Total: US$0 - US$60
A standard shipping fee of US$10 will be applied.
Order Total: Above US$60
Standard shipping is free for orders over US$60.
Order Total: US$0 - US$100
An expedited shipping fee of US$20 will be applied.
Order Total: Above US$100
Expedited shipping is free for orders over US$100.
Priority handling (1–2 business day processing) and air courier delivery are available for time-sensitive orders. This service is automatically disabled for backordered items or during carrier embargo periods. Expedited international shipments may incur additional customs brokerage fees.
U.S. Mainland: 3–7 business days
Canada/Major European Cities: 5–10 business days
Australia/Japan: 7–14 business days
Recipients are responsible for all import duties, VAT, and clearance fees. Unclaimed packages will be returned at customer's expense with a 15% restocking fee. We recommend consulting your local customs office for potential charges before ordering.
For operational reliability, we cannot deliver to freight forwarding services, parcel lockers, or military bases. Signature confirmation is required for all orders exceeding $200 in value.
Comprehensive tracking links are provided upon shipment. While most carriers offer end-to-end visibility, some international routes may show limited updates until final-mile delivery. For urgent inquiries, contact [email protected] with your order number.
Carrier surcharges and service areas are reviewed quarterly. Last revised: Q2 2024. All delivery estimates exclude weekends and public holidays.
