All purchases made through www.metrochic.shop require immediate payment via our secured checkout system. We accept Visa, Mastercard, American Express, and PayPal. Your payment must clear before we begin processing your order. In rare cases where payment authorization fails, we reserve the right to cancel your order without prior notice. For international transactions, currency conversion fees may apply based on your bank's policies. All transactions are processed in USD and include applicable taxes where required by law.
Upon successful checkout, you will receive an automated order confirmation email to the address provided during purchase. This email serves as your official receipt and contains all critical order details including product specifications, pricing breakdown, and estimated shipping timeline. We strongly recommend reviewing this confirmation carefully as it represents the binding agreement between you and our lighting boutique. Should you notice any discrepancies, please contact our customer service at [email protected] within 24 hours of order placement for immediate resolution.
While we maintain real-time inventory tracking for our minimalist lighting collections, occasionally handcrafted items may become temporarily unavailable due to high demand or production delays. In such cases, we will notify you via email within 48 hours of purchase. You may choose to wait for restock (typically 3-4 weeks for artisanal pieces) or receive a full refund. We cannot guarantee the immediate availability of any specific finish, size, or design variation displayed on our website. All lighting fixtures are subject to prior sale until your order is fully processed and shipped.
Orders for our delicate lighting products typically require 3-5 business days for careful packaging and processing before shipment. During peak seasons or promotional periods, processing may extend to 5-7 business days to ensure proper handling of fragile items. Once dispatched, domestic deliveries generally arrive within 7-14 business days, while international shipments may take 14-21 business days depending on customs clearance for electrical goods. You will receive a shipping confirmation email with tracking information when your lighting order leaves our facility. Please note that we are not responsible for delays caused by carriers, customs authorities, or unforeseen transportation issues.
We accept returns within 21 days of delivery for store credit or exchange. Lighting fixtures must be returned in their original packaging with all protective materials intact and without any signs of installation or use. Due to the fragile nature of our products, we recommend using the original packaging for returns. To initiate a return, email [email protected] with your order number and reason for return. You will receive detailed instructions for safe return shipping. Refunds for approved returns will be processed within 10 business days of receiving the undamaged merchandise. Customers are responsible for return shipping costs and any damage occurring during return transit unless the return results from our error.
All prices for our lighting collections are displayed in USD and include applicable value-added taxes where required by law. We reserve the right to adjust prices without prior notice due to material cost fluctuations, currency changes, or artisan labor variations. If you placed an order before a price change, you will be charged the amount shown at checkout. Promotional discounts cannot be combined unless explicitly stated. Any duties, taxes, or customs fees for international orders of lighting products are the sole responsibility of the customer, as electrical goods may be subject to additional import regulations.
For any inquiries regarding your lighting purchase, please contact our customer service team at [email protected]. We typically respond within 48 hours during business days. When contacting us about your order, please include your order number and relevant details about your lighting concern to help us assist you efficiently. Business Address:
