At www.metrochic.shop, we ensure your minimalist lighting fixtures are delivered with the same precision and care that goes into their design. Our shipping process balances meticulous packaging with transparent timelines to protect delicate glass and metal components during transit.
Every lighting order undergoes protective packaging and quality inspection within 3-5 business days after payment confirmation. During peak seasons (November-January), processing extends to 5-7 business days to accommodate increased volume while maintaining our fragile-item handling standards. You'll receive email notifications at [email protected] at each stage, including if unexpected delays occur.
Transit begins after your lighting fixtures leave our warehouse. Domestic shipments (U.S.) require 10-18 business days via standard delivery due to specialized fragile-item carriers. International destinations (Canada, UK, EU, Australia) require 18-28 business days, accounting for customs inspections and our reinforced packaging protocols. These extended windows ensure safe delivery of glass shades and delicate metalwork.
Available shipping destinations include: United States, Canada, United Kingdom, European Union nations, Australia, Japan, and UAE. Certain oversized pendant lights may have restricted destinations - please check product pages for details.
We offer free standard shipping on all orders.
Eligibility: All orders automatically qualify for free standard shipping.
Shipping Method: Standard shipping will be applied at checkout.
Delivery Time: Estimated delivery time is 7–14 business days for domestic orders and 14–28 business days for international orders.
Order Processing: All orders are processed within 3–5 business days before shipping.
Tracking: A shipping confirmation email with tracking information will be sent once your order is dispatched.
Exclusions: Free shipping offer applies to all orders.
Enjoy more, pay less — get your favorites delivered for free.
Need it sooner? We offer expedited shipping options at checkout for faster delivery.
Availability: Expedited shipping is available for both domestic and international orders.
Processing Time: Orders are still processed within 1–2 business days before shipping.
Delivery Time:
Domestic Expedited Shipping: 5–7 business days after dispatch
International Expedited Shipping: 7–14 business days after dispatch (depending on destination and customs)
International customers are responsible for all customs duties, taxes, and import fees. We strongly recommend checking local regulations for lighting fixtures before ordering. Unclaimed parcels incur a 15% restocking fee plus return shipping costs. Some countries prohibit certain bulb types - our team will contact you if adjustments are needed.
All lighting deliveries require adult signatures. Two delivery attempts will be made before items return to our facility. Reshipment fees apply ($25 domestic/$60 international). For safety reasons, we cannot deliver to PO boxes or freight forwarders due to fragile nature of products.
Real-time tracking with fragility alerts is emailed upon dispatch. Our lighting specialists at [email protected] provide customized support for installation timelines or customs documentation. Please allow 24-hour response time for shipping inquiries.
Custom-sized fixtures require 21-30 business days for production before shipping. Holiday closures (December 20-January 5) pause all fragile shipments. Weather-related delays automatically trigger climate-controlled storage at our logistics hubs to prevent glass stress fractures.
