Our curated lighting collections feature limited quantities to ensure quality craftsmanship. Should an item become unavailable after your purchase, we will notify you within 3 business days with these options: (1) priority access to our upcoming lighting collection with similar aesthetic, (2) full refund processed immediately, or (3) store credit with 15% bonus value for your next lighting purchase. This approach reflects our dedication to sustainable production while maintaining customer satisfaction.
All prices are displayed in USD and final at checkout. We maintain transparent pricing for our premium materials and artisanal lighting designs. In rare cases of pricing discrepancies (e.g., $200 pendant light listed as $20), we reserve the right to cancel orders and will notify you within 72 hours. For canceled orders, we offer a 20% discount code as compensation for the inconvenience, upholding our brand's commitment to fair pricing.
Each lighting order undergoes meticulous quality inspection and protective packaging. Processing takes 3-5 business days (5-7 business days during peak seasons). You will receive detailed tracking information via email once your package ships. For custom-made lighting fixtures requiring additional craftsmanship time, estimated delivery windows will be clearly displayed during checkout to set proper expectations.
We utilize specialized shipping partners to ensure your delicate lighting items arrive in perfect condition. Domestic shipments typically require 10-15 business days after processing, while international deliveries may take 18-25 business days. All international packages include reinforced packaging and proper customs documentation with accurate product valuations to prevent delays - essential for our global clientele seeking quality illumination.
We accept returns within 30 days of delivery for store credit or exchange. Lighting items must be unused, in original packaging with all protective materials intact. Return processing may take 12 business days after we receive your package. For quality assurance, all returned lighting products undergo thorough inspection before approval. Custom lighting solutions and opened smart lighting products are excluded from returns to maintain product integrity.
All lighting designs, technical specifications, and product imagery are protected intellectual property. Unauthorized commercial use (including replicating our lighting designs or using images for third-party sales) is strictly prohibited. We actively monitor and enforce these rights to preserve our brand's distinctive minimalist lighting aesthetic and innovative designs.
Our lighting specialists are available via email at [email protected] for any inquiries. Response time is typically within 3 business days (may extend to 5 days during high-volume periods). For urgent matters regarding existing orders, please include your order number in the subject line. We value detailed communication that matches our brand's thoughtful approach to lighting design.
